The latest Windows update is causing problems for owners of
Microsoft's Surface RT gadgets.
The Windows 8.1 update has reportedly meant some of the
touchscreen devices will not start up properly.
Microsoft has removed the update from its website while it
looks into what has caused the problems.
At the same time, many people are reporting that the 8.1
update for Internet Explorer does not work well with Outlook and some Google
services.
Recovery effort
Soon after the update's global release, on 17 October,
Microsoft started to receive reports that once it had been applied to RT
tablets and laptops, the gadgets had frozen during the boot-up process.
Windows RT is the version of Microsoft's operating system
built to work with mobile and portable devices that use Arm chips. By contrast,
other version of Windows run on machines that use processors from Intel or AMD.
Soon after the problems were reported, Microsoft pulled
Windows RT 8.1 from its update site.
The update was pulled while it was "investigating a
situation affecting a limited number of users", it explained in a support
forum response. It added that it was working on a fix for the problem it had
caused.
Prior to the official release, Windows RT user Scott
Williams found a way to help people with tablets crippled by the update. Mr
Williams created a start-up drive with a USB stick that helped bring stricken
RT gadgets back to life.
Squashed search
The version of Internet Explorer 11 that ships with Windows
8.1 update has also caused problems for many people.
The updated version of the web browser has caused Google
search results to be mashed together at the left hand side of a display. Others
have reported IE11 has caused similar usability problems with Google's Play
website and Music service.
In a statement, Microsoft said changes Google had made to
its search and other sites were responsible for the glitches. Despite this,
Microsoft has now made changes of its own to fix the problem, which can be
turned on by unticking an option in IE11 that makes the browser use
"Microsoft Compatibility lists".
Microsoft has also issued advice about how to get IE11
working with web-accessible versions of its Outlook email program that had
become unusable with the new version of the browser.
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